Artificial intelligence has become an integral part of our everyday lives. Increasingly, people are turning to ChatGPT instead of traditional search engines, asking AI for weekend trip plans or jacket recommendations for a mountain hike. But the real revolution is still on the horizon—especially in the financial sector and receivables management. With the AI Act coming into effect, companies must not only recognize the potential of these new technologies but also develop strategies for their safe and legally compliant implementation.

Automation, artificial intelligence, and advanced digital tools are transforming processes related to receivables management. What’s driving these innovations, and what benefits do they bring to the debt collection industry? Debt collection processes, whose main objective is the effective recovery of overdue receivables, are undergoing a profound technological transformation. Modern solutions support all key aspects of these processes—from client communication and decision-making to the collection and updating of debtor information. The implementation of advanced technologies and AI significantly accelerates execution, especially in the area of customer interaction, directly improving the effectiveness of debt recovery. Automating these actions can also help significantly reduce operational costs.

Generative AI, which is taking the business world by storm, is also opening new possibilities in the field of receivables management. AI-based systems can analyze vast amounts of data, automate many repetitive tasks, and even predict debtor behavior. In this article, we present two innovative projects undertaken by VSoft's team: "Using OpenAI to Recognize Court Letters" and "Analyzing Messages for Offensive and Prohibited Content."

VSoft KO Connector is a response to the needs of financial institutions and bailiffs' offices that process large amounts of data related to enforcement proceedings. Integration of the Connector with the Komornik Online system enables efficient data management and automation of many processes.

VSoft Collection has been designed to support users in conducting electronic court proceedings. The system also offers functions that greatly facilitate the handling of traditional processes: court and enforcement. Find out how process automation can streamline the daily work of those responsible for overseeing court proceedings.

Technology helps streamline and automate a lot of the tasks that, until recently, were performed manually by employees, increasing the efficiency of the organisation and reducing the amount of repetitive work. Technology may also support enforcement processes, considered to be lengthy and tedious, by reducing the amount of manual work and allowing staff to fully focus on ensuring that these processes are highly efficient.

Change is a hallmark of our times. Although it might seem that we are accustomed to dynamically changing conditions and have the ability to adapt quickly, modern realities force organisations to be even more flexible. This trend is particularly evident in the debt collection industry, which is evolving strongly, making the technological perspective in this sector increasingly interesting. Automating debt collection processes nowadays is the order of the day, which translates into the quality of customer service and its improvement. Automation and robotisation, communication, digitization of courts, AI, scoring or data analytics ensure not only faster decision-making, but also the selection of an individual strategy tailored to a particular client.

Nowadays, specialised IT systems prove to be an invaluable aid in almost every industry. It is no different when it comes to carrying out the duties of a field debt collector. Debt collection companies frequently face the question of how to streamline the management processes in their company. At the same time, they are looking for solutions that will not generate huge costs but will effectively improve the quality of work. In this article, we outline the responsibilities of a debt collector, as well as the benefits of choosing to use our application at work.

Does your debt collection system generate a lot of lawsuits for payment every month? What about filing them en masse, without having to print them out, attach evidence documents, pack everything in envelopes and send it all over the country? It would be so much easier to file all lawsuits with one court! Finally, and perhaps most importantly – what if there was the possibility of paying a 4 times smaller court fee for a lawsuit? There is a way to do all this! We are talking about Electronic Writ of Payment Proceedings (EPU) conducted on a mass scale by the e-Court based in Lublin. To take advantage of the above advantages of EPU, all you need to do is file electronic lawsuits manually, directly on the e-Court...

The automation of debt collection processes is entering a new level, thanks to the rapidly increasing digitalisation of the services provided by debt collection companies, as well as greater access to data on public services. It is the latter that we will take a closer look at in order to show the extent of change in recent years and estimate the real impact on business process optimisation.

The previous year was in many respects a breakthrough for banks and technology providers operating in the financial industry. The functioning of the former largely depends on factors such as the possibility of direct contact with customers, a stable economic situation or applicable law. With the advent of the pandemic, there was a need to immediately adjust existing banking processes and systems. New regulations and restrictions resulting from the lockdown appeared overnight, stationary service was reduced to a minimum, the possibilities and needs of consumers, whose financial situation in many cases became less predictable, changed. The consequence of all this was the remodeling of the customer service method and the transfer of most of the services offered to the online channel. Many years of cooperation with clients allow...

The purpose of this article is to introduce the process of choosing a new debt collection system and show what necessary steps should be taken to make the task easier, find a partner who will support us in achieving our goal and ensure success by implementing the best debt collection system. Supplier to build a partner relationship that is helpful at the project implementation stage.

Working in debt collection is burdened with a huge dose of stress that affects the employees of the debt collection department at every organizational level. Informing the client about the arrears requires preparation in the field of product knowledge, sales techniques, negotiations, but most of all awareness of one’s own limits of mental endurance. Outlining your own boundaries helps you manage stress and take up daily duties in the debt collection department.

How to increase the work efficiency of people responsible for supervising court proceedings? How to improve the processes of obtaining information from common courts? How to effectively use the daily information obtained for cases conducted by common courts? Trying to answer these questions as a team and meeting the needs of processes’ automation resulting from business needs, we have created a concept of integrating product systems with the Information Portal of Common Courts through VSoft Court Portal Connector.