Mirosław Wnuk, Head of Debt Collection Development at VSoft SA, has been recognized in Home&Market’s latest selection of leading managers in the debt management industry. The editorial team highlighted his contribution to advancing technology and innovation in the sector.
In its publication, Home&Market points to the significant changes reshaping the debt management market:
“The debt collection market is entering another phase of transformation. The growing scale of debt, evolving regulatory requirements and increasingly informed consumers mean that effective debt collection can no longer rely solely on persistence in recovering outstanding receivables. Technology, data analytics, process automation and the ability to build strong customer relationships are becoming increasingly important. (…) At the same time, the role of managers is evolving. Today, they need to combine business, technology and leadership expertise. Their decisions play a key role in determining which organizations can turn change into a competitive advantage.” – Home&Market
Mirosław Wnuk’s experience reflects this changing landscape. With more than 20 years of experience in the IT industry, he has been part of VSoft since 2008. Over the years, he has worked as a project manager, consultant and business manager, building expertise across technology, business and operational processes.
Today, he leads projects for some of Poland’s largest financial institutions, including PKO BP, mBank, Alior Bank and EFL. He is also responsible for the development of VSoft’s debt management solutions, including VSoft Collection, as well as VSoft Mobile Workforce, supporting field operations.
A key focus of his work is the practical application of artificial intelligence, automation and data analytics in debt management. For Mirosław, technology is not an end in itself. It is a means of making processes more efficient and scalable while providing organizations with better insights and supporting informed decision-making.
He also regularly shares his expertise through industry publications, expert commentary, conferences and panel discussions focused on the future of debt management, technology and AI. His particular area of interest is the practical impact of AI and how it can transform the way organizations manage receivables.
Congratulations, Mirosław, on this well-deserved recognition!