#HotChallenges for the lending market

Online, VAS and…

17.06.2020 | 120 min | Webinar online

Financial Business Meeting II

About the event


What changes are worth making to be able to adapt the business model to the new reality? We will also discuss additional services (VAS) that companies can offer their customers, and consider whether they are worth it. During the meeting, we will present an example of a specific solution that can help loan companies run their online business smoothly.

The webinar is organized by VSoft in cooperation with the Polish Association of Loan Institutions and is held as part of the VSoft Financial Business Meeting series. It is a format that allows practitioners to meet and discuss current topics related to the business environment of financial institutions.

Who is this event for?

„#HotChallenges for the lending market: Online, VAS and…” is a webinar in a group of people involved in the lending market. The extremely dynamic situation of recent months has shown how differently we are coping with the new realities.

The purpose of the meeting is to exchange thoughts and experiences related to the future of the lending market. We will discuss empowerment and, for some companies, moving to the online channel for lending.


Jarosław Ryba


Łukasz Piechowiak


Anna Kowalewska


Aventus Group Sp. z o.o.
Ewa Wernerowicz


Vivus Finance
Agnieszka Lewińska-Olczak


Fingo Capital S.A.
Łukasz Kawulok


Jakub Rabong


Justyna Jastrząb

Sales Director



11:00 - 13:00


The situation in the market is arousing considerable excitement, what strategies have loan companies adopted for these strange times? Closing, waiting, or perhaps investing in development? Has the pandemic given us anything positive?

During the event, we are going to answer the following questions:

  1. An ideal online process – what kind of process?
  2. VAS services – will they attract customers and generate additional profit, like hot dogs at a petrol station?
  3. Do customers really need a VAS?


PZIP - Polish Association of Loan Institutions is an industry organization of loan companies. PZIP members are companies providing non-bank loans.


The second meeting of the Financial Business Meeting series, and the first fully online webinar, devoted to the topic of challenges the lending market in Poland currently faces, is over. The meeting “#HotChallenges for the lending market. Online, VAS and…” was jointly organized by VSoft and the Polish Association of Loan Institutions. The discussions revolved around three main issues: the current situation in the lending market, an ideal online process and additional services, namely VAS.

Over 60 people followed the discussion between our experts: Ewa Wernerowicz (Vivus), Anna Kowalewska (Aventus Group), Agnieszka Lewińska-Olczak (Fingo Capital), Jarosław Ryba (PZIP), Łukasz Piechowiak (Fintek.pl), Łukasz Kawulok (VSoft), Jakub Rabong (VSoft) and Justyna Jastrząb (VSoft).    

During the first session , concerning the situation in the market, we asked the experts a few questions:

  1. The situation in the market is arousing considerable excitement, what strategies have loan companies adopted for these strange times?     
  2. Closing, waiting, or perhaps investing in development?
  3. Has the pandemic given us anything positive?

The discussion was opened by Jarosław Ryba – President of the Polish Association of Loan Institutions and vice president of the European Fintech Forum. The statements focused on the current tough situation of lending companies in the market and was supported by analytics based on data from BIK and CRIF. After the presentation, our experts discussed the possible effects of the changes implemented by the regulator in Poland – such as a drastic reduction in interest rates and reduced limits on non-interest costs – in the market. We also reflected on who will survive in the market and whether online processes are a solution to the problems of the lending sector that will work during and after the pandemic. We noted that the changes which lending companies have made in adjusting their customer evaluation approach were aimed at preserving financial liquidity and maintaining a healthy and prospective customer portfolio.

Despite the difficult situation, the conclusions and glimpse into the future were not as pessimistic as one might expect. As Jaroslaw Ryba put it, the current crisis has dramatic effects, but it is also a strong stimulant for innovation, and the online channel can be a means of distribution in times of the pandemic by, among other things, reducing operating costs and making it easier to implement new products.

The second block of topics dealt with the ideal online process. We wondered what it should be like to deserve such a title. We were introduced to the topic by Jakub Rabong, Analyst at VSoft, who demonstrated what the process is, what it consists of, how thinking about processes has changed, and what innovations in the market are currently in demand and will effectively bring companies into the stream of innovation. Speed, a small amount of data completed by the customer in the forms, tailoring to the latest trends in graphic design and application ergonomics are key elements in the modern online process. Support for the assessment of the customer and the entire transaction no longer rests with employees, but with external databases, such as RDO, PESEL, BIK KI, CRIF, Kontomatik, CFD and BIK PAF, which are able to automatically and, most significantly, accurately and quickly assess the transaction. The process is not just granting loans, but also post-sales and operational processes within the company. This is where chatbots, rapid robotics and automation come in handy. Further discussion among the panellists and attendees in the chat room supported the validity of this vision and the direction the industry has taken.

The last session was perhaps the one most anticipated by the participants. Additional services, VAS – will they attract customers and generate additional profit, like hot dogs at a petrol station? Do customers really need a VAS?

We were introduced to the third part by Łukasz Piechowiak – editor-in-chief of Fintek.pl and director of the analysis department of the Polish Association of Loan Institutions. He presented VAS services as a new possibility of offering customers solutions that will be tailored to their needs (after a detailed analysis of the data and adjusting the solution to their preferences), and at the same time will provide added value to the organization. We talked about the necessary legal and compliance considerations and the organizational change that should be preceded by an analysis of behaviour and data. There were numerous questions and comments in this part of the discussion, and opinions were divided as to the validity of the implementations and their positive impact on the company’s performance. Some of the interlocutors also defined the service differently – some saw it as a VAS for the lending institution, others viewed the sheer possibility of borrowing as a VAS for that service. However, we all agreed that it is crucial to closely tailor additional services to the customer’s needs, as a broadly targeted, generic general offer will not bring the desired benefits.

In summary, we have completed an extremely interesting meeting, where we exchanged knowledge, experiences and plans for the future. Thank you for your active participation and we invite you to the next Financial Business Meeting events.


Nowe systemy i wyzwania

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